Disclaimer: In case of any discrepancy or difference, the English version will take precedence over the translation. We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how EAGLE EYE INDUSTRIAL SOLUTIONS and its affiliates (collectively “EAGLE EYE INDUSTRIAL SOLUTIONS, we, our, us”) collect, use, share, or otherwise process your personal data through the EAGLE EYE INDUSTRIAL SOLUTIONS website, its mobile application, and m-site (hereinafter referred to as the “Platform”). While you can browse sections of the Platform without the need for sharing any information with us, please note that we do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of our products/services, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
When you use our Platform, we collect and store your information, which is provided by you from time to time.
Once you give us your personal data, you are not anonymous to us. Where possible, we indicate which fields are required and
which fields are optional. You always have the option to not provide data by choosing not to use a particular service, product,
or feature on the Platform.
We may track your behavior, preferences, and other information that
you choose to provide on our Platform. We use this information to do internal research on our
users' demographics, interests, and behavior to better understand, protect, and serve our users.
This information is compiled and analyzed on an aggregated basis. This information may include the URL that
you just came from (whether this URL is on our Platform or not),
which URL you next go to (whether this URL is on our Platform or not),
your computer browser information, and your IP address.
We may collect personal data (such as email address, delivery address, name, phone number, credit card/debit card, and other
payment instrument details or medical or health-related information) from you when you set up an account,
transact with us, or participate in any event or contest.
While you can browse some sections of our Platform without being a registered member, certain activities
(such as placing an order or consuming our online content or services) do require registration.
We use your contact information to send you offers based on your previous orders and your interests.
If you choose to post messages on our message boards, chat rooms, or other message areas or leave feedback on the Platform
or the social media handles maintained by us, or if you use voice commands or virtual try-and-buy or similar features to shop
on the Platform, we will collect that information you provide to us.
We retain this information as necessary to resolve disputes, provide customer
support, troubleshoot problems, or conduct internal research and analysis as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or
third parties send us correspondence about your activities
or postings on the Platform, we may collect such information into a file specific to you.
Use of Demographic / Profile Data / Your Information
We use your personal data to take and fulfill orders, deliver products and services, process payments, and communicate
with you about orders, products, services, and promotional offers.
To the extent we use your personal data to market to you,
we will provide you with the ability to opt-out of such uses.
We use your personal data to enhance customer experience,
resolve disputes, troubleshoot problems, help promote a safe service, collect payments, measure consumer interest in our products
and services,
inform you about online and offline offers, products, services, and updates, customize and enhance your experience, report
to regulatory authorities wherever required, detect and protect us against error,
fraud, and other criminal activity, enforce our terms and conditions,
and as otherwise described to you at the time of collection of information.
With your consent, we may have access to your SMS, instant messages, contacts in your directory, location, camera, photo gallery, and device information. We may also request you to provide your PAN, credit information report (from credit agencies), GST Number, Government-issued ID cards/number, and Know-Your-Customer (KYC) details to: (i) check your eligibility for certain products and services, (ii) issue GST invoices for the products and services purchased for your business requirements, (iii) enhance your experience on the Platform and provide you access to the products and services being offered by us, affiliates, or lending partners. You understand that your access to these products/services may be affected in the event consent is not provided to us.
In our efforts to continually improve our product and service offerings,
we and our affiliates collect and analyze demographic and profile data about our users' activity on our Platform.
We identify and use your IP address to help diagnose problems
with our server and to administer our Platform.
Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to participate in optional surveys conducted either by us or through a third-party market research agency.
These surveys
may ask you for personal data, contact information, date of birth, demographic information
(like zip code, age, or income level), attributes such as
your interests, household or lifestyle information, your purchasing behavior or history, preferences, and other such information that
you may choose to
provide. The surveys may involve the collection of voice data or video recordings,
the participation of which would be voluntary in nature.
We use this data to tailor your experience on our Platform, providing you with content that we think you might be interested in,
and to display content according to your preferences.
Cookies
We use data collection devices such as "cookies" on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal data. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case, you may not be able to use certain features on the Platform and may be required to re-enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site. You can read more about how Google uses your personal data [here](https://www.google.com/intl/en/policies/privacy/). You can opt out of Google Analytics [here](https://tools.google.com/dlpage/gaoptout).
Sharing of Personal Data
We may share personal data internally within EAGLE EYE INDUSTRIAL SOLUTIONS companies, related companies, and third parties, including Credit Bureaus and business partners (such as UPI platforms), for purposes of providing products and services offered by them. These entities and affiliates may share such information with their affiliates, business partners, and other third parties for the purpose of conducting the required checks and may market to you as a result of such sharing unless you explicitly opt-out.
For products that are required to be prescribed by qualified professionals under law,
we permit the processing of such orders on the Platform only upon confirmation that a valid prescription has been uploaded by you.
In cases where the prescriptions uploaded by you are invalid, illegible, or expired, or if a prescription is not uploaded by you,
we may, through third-party vendors, connect
you with medical practitioners, teleconsultants, or third-party professionals where required to rectify the prescription or issue a
prescription in case one is not uploaded by you, based on the information that you provide to them. You agree and acknowledge that you will